Similarly, Enterprise customers can now get a custom-branded native app with the Jotform White-Labeled App. Easily schedule a Zoom meeting with your support team so they can provide instant solutions. We also provide a dedicated customer success team to guide you as you use our products and services. With Jotform Enterprise, customers enjoy premium, real-time access to Jotform’s global support team. Dedicated support with Jotform Enterprise Give your customers the support they need with Jotform Enterprise. There are times, however, when immediate support is essential. Every support request is treated with the utmost respect, no matter the query, and it’s all free. And our average response time is a mere fraction of what’s unfortunately considered the norm. Across multiple industries, the average response time to support requests via email is an astonishing 12 hours and 10 minutes, with 62 percent of companies not responding at all.Īt Jotform, our customer support team will never leave you hanging. Our users deserve far better than the professional standard. That’s why we’ve made 24-7 customer support a priority, with real people to help you achieve your goals. Here at Jotform, our products are built to work seamlessly with minimal assistance required - we want you to have the freedom to quickly build exactly what you need without breaking a sweat.īut we know that support for our services can be essential, especially when you’re wielding the full power of Jotform and its suite of products. Most of us can recall an experience with customer service that resulted in more frustration than anything else due to long wait times, under-prepared staff, automated responses, or other issues. Customer service often gets a bad rap, despite its good intentions.
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